Privacy Policy

K9 Turf Ltd – Premium Artificial Turf Solutions

At K9 Turf Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website (K9Turf.co.uk), make a purchase, or interact with us. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

K9 Turf Ltd is a company registered in England and Wales under company number 14130629. Our registered address is:
Bankhouse Farm, Pincheon Green Lane, Sykehouse, DN14 9AD, United Kingdom.
Our VAT number is GB455709861.

For any questions about this Privacy Policy or our data practices, please contact us:

Email: info@k9turf.co.uk
Phone: 01405 448033
Post: Bankhouse Farm, Pincheon Green Lane, Sykehouse, DN14 9AD, United Kingdom

2. What Information We Collect

We collect personal data to provide our products and services effectively. The types of data we may collect include:

Personal Details: Name, billing and delivery addresses, email address, and phone number when you place an order or contact us.
Payment Information: Payment details (processed securely via our payment provider; we do not store full card details).
Website Usage Data: IP address, browser type, device information, and browsing behaviour (e.g., pages visited) collected via cookies or analytics tools.
Correspondence: Details from emails, phone calls, or other communications when you contact us.
Marketing Preferences: Your choices regarding receiving marketing communications.

3. How We Collect Your Information

We collect data:

Directly from You: When you place an order, fill out forms on our website, or contact us via email or phone.
Automatically: Through cookies and analytics tools (e.g., Google Analytics) when you visit K9Turf.co.uk. You can manage cookie preferences via our cookie consent tool.
From Third Parties: From service providers like payment processors or delivery companies to fulfil your order.

4. How We Use Your Information

We use your personal data for the following purposes:

Order Processing: To process and deliver your orders, manage payments, and handle returns or refunds.
Customer Service: To respond to inquiries, complaints, or support requests.
Website Improvement: To analyse website usage and improve user experience.
Marketing: To send promotional emails or offers (only with your consent, which you can withdraw at any time).
Legal Compliance: To comply with legal obligations, such as tax reporting or fraud prevention.

We process your data based on:

Contractual Necessity: To fulfil your orders.
Consent: For marketing communications or certain cookies.
Legitimate Interests: For improving our services or preventing fraud.
Legal Obligation: To meet regulatory requirements.

5. How We Share Your Information

We do not sell your personal data. We may share your data with:

Service Providers: Payment processors, delivery companies, or IT providers who help us operate our business (e.g., PayPal, Royal Mail).
Legal Authorities: If required by law or to protect our rights (e.g., fraud investigations).
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

All third parties we share data with are required to protect your information and use it only for the specified purpose.

6. How We Store and Protect Your Data

Storage: Your data is stored securely on servers in the UK or EU, with strict access controls.
Retention: We keep personal data only for as long as necessary (e.g., order data for 7 years to meet tax obligations; marketing data until you unsubscribe).
Security: We use industry-standard measures, such as encryption and secure servers, to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

Access: Request a copy of the data we hold about you.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion of your data (where applicable).
Restriction: Limit how we use your data in certain cases.
Portability: Receive your data in a structured, machine-readable format.
Objection: Object to processing for marketing or legitimate interests.
Withdraw Consent: Opt out of marketing communications at any time.

To exercise these rights, contact us at info@k9turf.co.uk. We will respond within 30 days. If you are unhappy with our response, you can complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

8. Cookies and Tracking

Our website uses cookies to enhance your experience. These include:

Essential Cookies: For website functionality (e.g., cart management).
Analytics Cookies: To track website performance and user behaviour.
Marketing Cookies: To deliver relevant ads (with your consent).

You can manage cookie preferences via our cookie consent tool or your browser settings. Disabling cookies may affect website functionality.

9. International Data Transfers

If we transfer data outside the UK or EU (e.g., to a service provider), we ensure appropriate safeguards, such as Standard Contractual Clauses, to protect your data in accordance with UK GDPR.

10. Third-Party Links

Our website may contain links to third-party sites (e.g., payment processors). We are not responsible for their privacy practices. Please review their policies before sharing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on K9Turf.co.uk with the effective date.

12. Contact Us

For any questions or concerns about this Privacy Policy, please contact:

Email: info@k9turf.co.uk
Phone: 01405 448033
Post: Bankhouse Farm, Pincheon Green Lane, Sykehouse, DN14 9AD, United Kingdom

K9 Turf Ltd is registered in England and Wales under company number 14130629. Our VAT number is GB455709861.

Last Updated: 31 July 2025