Terms and Conditions for K9Turf.co.uk

Last Updated: 31 July 2025

Welcome to K9Turf.co.uk. These Terms and Conditions (“Terms”) govern your access to and use of the website K9Turf.co.uk (the “Website”), operated by K9 Turf Ltd (“we,” “us,” or “our”). By accessing or using our Website, including browsing, purchasing products, or using our services, you (“you” or “user”) agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, please do not use our Website.

1. About Us

K9Turf.co.uk is operated by K9 Turf Ltd, a company registered in England and Wales under company number 14130629. Our registered office is located at Bankhouse Farm Pincheon Green Lane Sykehouse DN14 9AD. Our VAT number is GB455709861. For inquiries, please contact us at info@k9turf.co.uk or 01405 448033

2. Use of the Website

2.1 Eligibility: You must be at least 18 years old to use this Website or make purchases. By using the Website, you confirm that you meet this age requirement.
2.2 Acceptable Use: You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the Website. Prohibited actions include, but are not limited to:

Transmitting harmful or offensive content, including spam or viruses.
Attempting to gain unauthorized access to our systems or networks.
Copying, scraping, or reproducing Website content without permission.
Using the Website for commercial purposes without our consent.
2.3 Availability: We strive to keep the Website accessible but do not guarantee uninterrupted access. We may suspend or restrict access for maintenance or other reasons without notice.
2.4 Account Responsibilities: If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activities under your account. Notify us immediately of any unauthorized use at info@k9turf.co.uk.

3. Intellectual Property

3.1 All content on the Website, including text, images, logos, designs, and software, is owned by or licensed to K9 Turf Ltd and is protected by copyright, trademark, and other intellectual property laws.
3.2 You may not reproduce, distribute, modify, or create derivative works from any content without our prior written permission, except for personal, non-commercial use (e.g., printing order confirmations).
3.3 User-generated content (e.g., reviews or submissions) grants us a non-exclusive, royalty-free, perpetual license to use, display, and modify such content on our Website and for promotional purposes.

4. Products and Services

4.1 Description: We aim to provide accurate descriptions of our artificial turf products and services (e.g., installation or consultations). However, images and specifications are for illustration only, and minor variations may occur.
4.2 Availability: All products are subject to availability. We reserve the right to discontinue products or services without notice.
4.3 Pricing: Prices are displayed in GBP and include VAT where applicable. Prices exclude delivery charges unless stated otherwise. We may update prices at any time, but this will not affect orders already confirmed. Errors in pricing will be corrected, and we may cancel orders if a pricing error is identified before dispatch.
4.4 Orders: Placing an order constitutes an offer to purchase. We will send an order confirmation email, which forms a binding contract subject to these Terms. We may refuse orders at our discretion (e.g., due to stock unavailability or suspected fraud).

5. Payment

5.1 We accept payments via PayPal. Payments are processed securely through Paypal.
5.2 Payment is due at the time of order unless otherwise agreed (e.g., for B2B credit accounts). Title to goods remains with us until full payment is received.
5.3 If payment fails, we may cancel your order after reasonable attempts to contact you.

6. Delivery

6.1 We deliver to [Specify Delivery Areas, e.g., UK mainland]. Delivery times are estimates and not guaranteed. We are not liable for delays caused by third-party couriers or unforeseen circumstances.
6.2 Delivery charges are calculated at checkout based on location.
6.3 Risk of loss or damage to goods passes to you upon delivery. Inspect goods upon receipt and report any issues within 48 hours to info@k9turf.co.uk.
6.4 If you fail to accept delivery, we may charge additional costs for redelivery or storage.

7. Cancellations, Returns, and Refunds

7.1 Consumer Rights (B2C): Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period to cancel orders for goods, starting from the day you receive them. To cancel, notify us in writing at info@k9turf.co.uk or Bankhouse Farm Pincheon Green Lane Sykehouse DN14 9AD. Return goods in unused, resalable condition at your expense to Bankhouse Farm Pincheon Green Lane Sykehouse DN14 9AD. We will refund the purchase price (excluding original delivery costs) within 14 days of receiving the returned goods.
7.2 Bespoke Goods: Custom-made or cut-to-order turf is exempt from the cooling-off period unless faulty.
7.3 Faulty Goods: If goods are defective, contact us within 14 days to arrange a replacement or refund, including reasonable return costs.
7.4 B2B Returns: Business customers may return goods only with our prior agreement, subject to restocking fees.
7.5 Services: Cancellation policies for services (e.g., installation) will be provided at booking. Refunds for services are at our discretion unless we fail to perform as agreed.

8. Liability

8.1 Disclaimer of Warranties: To the fullest extent permitted by law, we disclaim all warranties, express or implied, regarding the Website, products, or services, except as stated in these Terms or required by law.
8.2 Limitation of Liability: We are not liable for indirect, consequential, or incidental losses (e.g., loss of profits, data, or use) arising from your use of the Website or purchase of products/services. Our total liability for any claim is limited to the amount paid for the relevant product or service.
8.3 Consumer Protection: Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK laws.

9. Privacy and Cookies

9.1 Our Privacy Policy explains how we collect, store, and use your personal data. By using the Website, you consent to such processing.
9.2 We use cookies to enhance your experience. See our Cookie Policy for details. You can manage cookie preferences through your browser settings.

10. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these sites. Accessing them is at your own risk.

11. Dispute Resolution

11.1 These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
11.2 If you have a complaint, contact us at john@k9turf.co.uk. We aim to resolve issues promptly. Consumers may also use the EU Online Dispute Resolution platform (http://ec.europa.eu/odr).

12. Changes to These Terms

We may update these Terms at any time by posting changes on this page. Continued use of the Website after changes constitutes acceptance of the updated Terms. Check this page regularly for updates.

13. General

13.1 Force Majeure: We are not liable for delays or failures due to events beyond our control (e.g., natural disasters, strikes).
13.2 Severability: If any part of these Terms is found invalid, the remaining provisions remain enforceable.
13.3 Entire Agreement: These Terms, together with our Privacy Policy and any order confirmation, constitute the entire agreement between you and us.
13.4 Contact: For questions about these Terms, contact us at info@k9turf.co.uk or 01405 448033.

Thank you for choosing K9Turf.co.uk. We look forward to serving you!