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GDPR

K9 Turf Artificial Grass For Dogs > GDPR

GDPR Compliance

K9 Turf Ltd – Premium Artificial Turf Solutions

At K9 Turf Ltd, we are committed to protecting your personal data and ensuring full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This GDPR Compliance page outlines how we collect, process, store, and protect your personal information when you interact with our website (K9Turf.co.uk), purchase our products, or engage with our services. Our goal is to be transparent about our data practices and to respect your privacy rights.

1. Who We Are

K9 Turf Ltd is a company registered in England and Wales under company number 14130629. We are the data controller responsible for your personal data. Our registered address is:
Bankhouse Farm, Pincheon Green Lane, Sykehouse, DN14 9AD, United Kingdom.
Our VAT number is GB455709861.

For any questions about our GDPR compliance or data practices, please contact us:

  • Email: info@k9turf.co.uk

  • Phone: 01405 448033

  • Post: Bankhouse Farm, Pincheon Green Lane, Sykehouse, DN14 9AD, United Kingdom

2. Our Commitment to GDPR Principles

We adhere to the core principles of the UK GDPR in all our data processing activities:

  • Lawfulness, Fairness, and Transparency: We process personal data legally, fairly, and in a transparent manner.

  • Purpose Limitation: We collect data only for specified, legitimate purposes and do not use it for unrelated activities.

  • Data Minimisation: We collect only the data necessary for the intended purpose.

  • Accuracy: We ensure your data is accurate and up-to-date, correcting inaccuracies promptly.

  • Storage Limitation: We retain data only for as long as necessary to fulfil the purpose or meet legal obligations.

  • Integrity and Confidentiality: We use robust security measures to protect your data from unauthorised access, loss, or misuse.

  • Accountability: We take responsibility for our data practices and maintain records to demonstrate compliance.

3. Personal Data We Collect

We collect and process the following types of personal data:

  • Identity and Contact Information: Name, billing and delivery addresses, email address, and phone number provided when you place an order, contact us, or create an account.

  • Transaction Data: Details of your purchases, including order numbers, products, and payment information (processed securely via third-party payment providers; we do not store full card details).

  • Technical Data: IP address, browser type, device information, and browsing behaviour (e.g., pages visited) collected via cookies or analytics tools like Google Analytics.

  • Communication Data: Information from emails, phone calls, or letters when you contact us with inquiries, complaints, or feedback.

  • Marketing Preferences: Your choices regarding receiving promotional communications or newsletters.

4. How We Collect Your Data

We collect personal data:

  • Directly from You: When you submit information via our website (e.g., order forms, contact forms), email us, call us, or interact with us in person.

  • Automatically: Through cookies, analytics tools, or server logs when you visit K9Turf.co.uk. You can manage cookie preferences via our cookie consent tool (see our Cookie Policy for details).

  • From Third Parties: From service providers, such as payment processors (e.g., PayPal, Stripe) or delivery companies (e.g., Royal Mail), to fulfil your orders or process transactions.

5. Legal Bases for Processing Your Data

We process personal data based on the following legal grounds under the UK GDPR:

  • Contractual Necessity: To fulfil your orders, deliver products, process payments, or provide customer support (e.g., processing your address for delivery).

  • Consent: For non-essential activities, such as sending marketing emails or using non-essential cookies (you can withdraw consent at any time).

  • Legitimate Interests: To improve our website, analyse customer behaviour, prevent fraud, or enhance our services, provided your rights do not override our interests.

  • Legal Obligation: To comply with legal requirements, such as tax reporting, accounting, or responding to regulatory authorities.

6. How We Use Your Data

We use your personal data to:

  • Process and deliver your orders, including managing payments and returns.

  • Respond to inquiries, complaints, or support requests.

  • Improve our website and services through analytics and user feedback.

  • Send marketing communications, such as newsletters or promotions, if you have consented.

  • Prevent fraud and ensure the security of our website and transactions.

  • Comply with legal and regulatory obligations, such as maintaining financial records.

7. Data Sharing

We do not sell your personal data. We may share your data with:

  • Service Providers: Third parties who assist us in operating our business, such as:

    • Payment processors (e.g., PayPal, Stripe) to handle transactions.

    • Delivery companies (e.g., Royal Mail, DHL) to ship your orders.

    • IT providers (e.g., website hosting or analytics services like Google Analytics).

  • Legal Authorities: When required by law, such as to comply with court orders or prevent fraud.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, subject to GDPR safeguards.

All third parties are contractually obligated to protect your data and process it only for the specified purpose, in line with UK GDPR requirements.

8. International Data Transfers

If we transfer your data outside the UK (e.g., to a service provider in the EU or elsewhere), we ensure appropriate safeguards are in place, such as:

  • Adequacy decisions by the UK government (for countries with equivalent data protection laws).

  • Standard Contractual Clauses approved by the UK Information Commissioner’s Office.

  • Binding Corporate Rules for intra-group transfers, where applicable.

We only transfer data when necessary and with measures to maintain GDPR compliance.

9. Data Security

We implement robust technical and organisational measures to protect your data, including:

  • Encryption: Secure Socket Layer (SSL) technology for website data transmission.

  • Access Controls: Limiting data access to authorised personnel only.

  • Secure Storage: Storing data on UK or EU-based servers with strict security protocols.

  • Regular Audits: Monitoring and reviewing our data practices to identify risks.

While we take all reasonable steps to protect your data, no system is entirely secure. We will notify you and the Information Commissioner’s Office (ICO) promptly in the unlikely event of a data breach, as required by the UK GDPR.

10. Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected or to meet legal obligations:

  • Order Data: Retained for 7 years to comply with tax and accounting requirements.

  • Marketing Data: Kept until you unsubscribe or withdraw consent.

  • Website Analytics: Anonymised data may be retained indefinitely; identifiable data is deleted after 26 months (Google Analytics default).

  • Correspondence: Retained for up to 2 years unless required for ongoing issues or legal purposes.

When data is no longer needed, we securely delete or anonymise it.

11. Your Data Protection Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the data we hold about you (Subject Access Request).

  • Right to Rectification: Correct inaccurate or incomplete data.

  • Right to Erasure: Request deletion of your data when it is no longer needed or processing is unlawful (subject to legal exceptions).

  • Right to Restriction: Limit how we process your data in certain circumstances (e.g., while a complaint is investigated).

  • Right to Data Portability: Receive your data in a structured, machine-readable format or have it transferred to another controller.

  • Right to Object: Object to processing based on legitimate interests (e.g., marketing or analytics).

  • Right to Withdraw Consent: Opt out of marketing or non-essential cookies at any time.

  • Right to Complain: Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk if you are dissatisfied with our data practices.

To exercise any of these rights, contact us at info@k9turf.co.uk or 01405 448033. We will respond within 30 days (or sooner where possible). There is no fee for most requests, but we may charge a reasonable fee for repetitive or excessive requests.

12. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on K9Turf.co.uk. These include essential cookies for website functionality, analytics cookies for performance tracking, and marketing cookies for tailored ads. You can manage your preferences via our cookie consent tool. For details, see our Cookie Policy.

13. Third-Party Links

Our website may contain links to third-party websites (e.g., payment processors or social media platforms). We are not responsible for their data practices. Please review their privacy policies before sharing personal information.

14. Changes to This GDPR Compliance Page

We may update this page to reflect changes in our data practices, legal requirements, or business operations. Updates will be posted on K9Turf.co.uk with the effective date. We encourage you to review this page periodically.

15. Contact Us

For any questions, concerns, or requests regarding our GDPR compliance or your personal data, please contact:

  • Email: info@k9turf.co.uk

  • Phone: 01405 448033

  • Post: Bankhouse Farm, Pincheon Green Lane, Sykehouse, DN14 9AD, United Kingdom

K9 Turf Ltd is registered in England and Wales under company number 14130629. Our VAT number is GB455709861.

Last Updated: 31 July 2025